Repair Orders

The Commander RO program gives you precise control over key information: R.O. service history, parts special orders, labor times by technician and even a breakdown by Task for the various Jobs contained in your RO.   Commander gives you easy access to all this information when you need it.  The result is a more profitable and efficient service department.

Create Precise Powersports Repair Orders

  • Create and track estimates of repairs and orders.
  • Assign several mechanics to a single job
  • Create multiple labor rates for various repairs or technicians.
  • Has “Duplicate RO” function to copy that prior long, detailed RO assign it to today’s job for a customer who is doing the same or similar repairs.  Big time-saver!
  • Generate and track warranty claims.
  • Print and submit reports to OEM for warranty information.

more . . . . repair orders

Measure Productivity

  • Track the exact time a mechanic works on a job then compare it to what is actually invoiced.
  • Review status reports of all current ROs and estimates.
  • Keep your mechanics busy by managing your service schedule.

Improve Workflow

  • Uses standard labor codes to quickly create accurate ROs.
  • Automatically orders parts not in stock by pushing non-stock items to the PO pad
  • Emails customer quotes and RO copies directly from Commander.
  • Integrates your merchant credit card processing directly in Commander.
  • Can search and locate parts used on any RO by number, partial number, description, UPC, vendor number or alternate part number
  • Can attach multiple photos to any repaired unit documenting damage or required service work
  • Generates profitability reports and variable reports.

The Commander RO eliminates unnecessary data entry and the problem of messy handwritten repair orders.  With minimal effort, you can print estimates and write repair orders containing all the pertinent information about that customer and unit being serviced.

You can also take advantage of available electronic microfiche to help complete the repairs.  Commander interfaces to popular electronic microfiche programs, too!  This allows you to create a pick list and transfer it directly onto a repair order, making it possible to create an R.O. without ever having to type a part number!

When items need to be special ordered for a repair, you can create purchase orders with just a few clicks of your mouse.  That’s because every part number you could potentially use for a repair, is already stored in your system.   When you “post” a repair order, all the required parts not currently in stock for that job are moved to the “P.O. Pad” for ordering at the end of the day.

Commander Software gives you the controls you need to effectively manage your service department.  Access to information about customers, units and parts, allows your service techs to work faster and focus their attention back to service and repair.

Repair Orders

 

Price, Cross Ref, Locate

 

Price, Cross Ref, Locate

Web-based price updates keep all your parts price current.  The Cross Reference feature provides other items that will work with comparative pricing. Finally, the Warehouse Locator will tell you which vendor facility stocks the items and shows availability.

Accurate, Complete and Automatic

  •  Database contains price books for over 600 vendors updated via the internet
  •  Cross Reference between vendors included to suggest alternate parts that will work for this repair.
  • Even shows comparative parts pricing between many vendors
  • Warehouse Locator for some vendors even shows vendor inventory from inside the RO making it easy to project parts availability while working your RO.
  • This enables you to “work” out of your vendor’s inventory – easily projecting ship dates and availability

more . . . . parts pricing

Parts prices are always changing!  For example, one aftermarket vendor, Parts Unlimited, alone has 132,002 part numbers in their catalog.  What if you sell parts from Parts Unlimited, Tucker Rocky, Western Powersports,  Lockhart Phillips, Honda, Yamaha, Kawasaki, Suzuki, Polaris, Bombardier and KTM (to name a few)?  We’re talking about 1.5 million part numbers (1,469,642 to be exact).  These are part numbers and prices that are changing continually.  If you ignore these changes, you’re going to be selling parts at prices that are too low.  This is a BIG profit leak!

It IS possible to price parts one at a time by going to the vendor’s web site or thumbing through their parts directory.  But who is going to get the assignment?  Will it be you (the owner), or the parts manager, or maybe the service manager or the bookkeeper or a counter person, perhaps?  Who in your shop has time to keep this huge quantity of part numbers updated?

Most likely, no one wants the job.  BUT . . . keeping prices current is our specialty here at MIC Systems!  We have a whole department that works hard to collect, compile, convert and distribute this valuable Parts Pricing.  Our staff then converts it into a format that will load right into our Commander software.  We supply you with Parts Pricing and Updates for over 600 vendors and distributors.  We can even do “one off” customized price files for your own important or local short-line vendors.

common price files - all industries

Company Name Industry
A & M Marine Marine
Acerbis Powersports
Advantage Performance Powersports
Ag-Chem OPE
Agco (ALL LINES) OPE
American Yard Prod. OPE
American Yard Prod. – Canada OPE
Aprilia Powersports
Arctic Cat Powersports
Arctic Cat Canada Powersports
Ariens OPE
Ariens – Canada OPE
Arlen Ness Motorcycle Powersports
Automatic Distributors Powersports
AXO Powersports
Barclay Marine Marine
Bayliner Marine
Beacon Marine Marine
Bell Helmet Powersports
Bell Industries Powersports
Bell Sports Powersports
Benrock Marine
Big Bike Parts Powersports
Billy Goat OPE
BMW Motorcycle Powersports
Bombardier (All Bombardier Line) Powersports
Bowman Marine
Briggs & Stratton OPE
Briggs & Stratton – Canada OPE
Briggs & Stratton Power Products OPE
Bunton OPE
Bush Hog OPE
Cagiva Powersports
Cannondale Motorsports Powersports
Castle Powersports
Champion OPE
Cheyenne Supply Powersports
Coast Distribution Marine
Competition Products Powersports
Cub Cadet OPE
Custom Chrome Powersports
Dana (Foote) OPE
Detroit Diesel Marine
Devilbiss OPE
Diversified Products Marine
Dixie Choppers Powersports
Dixie International – Cycle Experts Powersports
Dixon OPE
Donovan Marine Marine
Ducati Powersports
Easy Riders Powersports
Echo OPE
Echo Canada OPE
Elgin Sweeper OPE
Ellett Brothers Marine
Encore OPE
E-Ton OPE
E-ton Powersports
EverRide Powersports
Evinrude & Johnson Marine
Evinrude & Johnson Canada Marine
EVS Sports Powersports
Exmark OPE
Exmark – Canada OPE
E-Z Go OPE
F.D. Kees OPE
Fasco Fasteners Marine
Ferris Industries OPE
FMC OPE
Four Winns Marine Marine
Fox Marine Marine
Fox Racing Powersports
Fox Racing Canada Powersports
Freeman OPE
Fulmer Helmet Powersports
Garden Way OPE
Garden Way – Canada OPE
Garden-Westcott Powersports
Gates OPE
Gehl OPE
Generac OPE
Grasshopper OPE
Gravely OPE
Gravely – Canada OPE
Great Dane OPE
Hair Glove Powersports
Hannay’s Marine
Hap Jones Powersports
Harley Davidson Powersports
Helmet House Powersports
Herschel OPE
Hesston OPE
Homelite OPE
Honda Motorcycle Powersports
Honda Motorcycle – Canada Powersports
Honda Outdoor Power Powersports
Honda Personal Water Craft Marine
Honda Power Equipment OPE
Honda Power Equipment – Canada OPE
Hot Products OPE
Houston Marine Marine
Husqvarna OPE
Husqvarna-Canada OPE
Hustler Turf Equipment OPE
Hydro Gear OPE
Hyundai Heavy Equipment OPE
Ingersoll OPE
J & D Walter Powersports
Jim’s USA Powersports
J-Mar Marine
John Deere OPE
John Deere-Canada OPE
J-Star OPE
Kawasaki Canada Powersports
Kawasaki Engine OPE
Kawasaki Motorcycle Powersports
Kawasaki Power Equipment (OPE) OPE
Kellog Marine Marine
Kimpex Powersports
Kimpex Canada Powersports
KK Motorcycle Powersports
Klim USA Powersports
Kohler OPE
Kohler-Canada OPE
KTM Powersports
Kubota Engine OPE
Kubota Tractor OPE
Kuhn Farm Machinery OPE
Kuryakyn Powersports
Kymco USA Powersports
L & K Supply Powersports
L & L Marine Marine
Land & Sea Marine
Little Wonder OPE
Livorsi Marine Marine
Llewellyn Marine
Lockhart Phillips Powersports
Lorenz & Jones Marine
LVP Marine
MacDon OPE
Makita OPE
Manco OPE
Manset Marine Marine
Marine Wholesale Marine
Marshall Distributing Powersports
Martin Wheels OPE
Marysville Marine Marine
MC Advantage Powersports
Mc Durmon Marine
McDonald ATV OPE
Medart Marine
Mercury Canada Marine
Mercury Marine Marine
Mercury wout Class Code Marine
Mesco Marine Equip. Marine
Michigan Wheels OPE
Mid South Marine Marine
Mid USA Powersports
Midwest Powersports
Midwest – Fastener Powersports
Morgan Marine
Moto Guzzi Powersports
Motovan Canada Powersports
MTA Powersports
MTD OPE
MTD Canada OPE
Murray Canada OPE
Murray Jackson OPE
Murray Lawrencburg OPE
Mustang Powersports
New Holland OPE
New Holland – Canada OPE
NGK OPE
Nichols Powersports
Nissan-Tohatsu Marine
Nivel OPE
One Industries Powersports
O’Neal Powersports
Oregon OPE
Oregon OPE (Silver Streak) OPE
Outboard Jets Marine
Parts Canada Powersports
Parts Unlimited Powersports
Performance Machine Powersports
Perkin Diesel Marine
PleasureCraft Marine Marine
Polaris Powersports
Polaris Canada Powersports
Port Supply Marine
Poulan Weedeater OPE
Power Lawnmower OPE
Prime Line OPE
Ransoms America OPE
Red Max OPE
Robin OPE
Romaha Powersports
Rotary OPE
Ryobi OPE
S&S Cycle Powersports
San Diego Marine Exchange Marine
Santiago OPE
Scag OPE
SeaDoo Canada Powersports
SeaDoo USA – ATV Powersports
Shindaiwa OPE
Sierra Marine Marine
Silo-Matic OPE
Simplicity Service OPE
Simplicity-Canada OPE
SkiDoo Canada Powersports
SkiDoo USA – ATV Powersports
Snapper OPE
Southern Marine Marine
Southern Motorcycle Powersports
Sprocket Specialist Powersports
Standard Cycle Parts Powersports
Stens OPE
Stihl – Blue Mtn. Equip. OPE
Stihl – Bryan Equipment OPE
Stihl – Craders OPE
Stihl – Intermountain OPE
Stihl – Limited – Canada OPE
Stihl – Mid Atlantic OPE
Stihl – Midwest OPE
Stihl – Mississippi Valley OPE
Stihl – Mondak OPE
Stihl – Northeast OPE
Stihl – Northwest OPE
Stihl – Pacific OPE
Stihl – Southeast OPE
Stihl – Southwest OPE
Sullivan Powersports
Suzuki Motorcycle Powersports
Suzuki Outboard Marine
Suzuki Retail Pricing Powersports
Svendson’s Marine Marine
Sykes Pickavant OPE
Tanaka OPE
Targa Powersports
Tarver OPE
Tec Distributing Powersports
Tecumseh OPE
Tecumseh – Canada OPE
Textron OPE
Tilden OPE
Tillotson OPE
Tilton Equipment OPE
Tisco OPE
Toro Canada OPE
Toro Lawnboy OPE
Toro Wheelhorse OPE
Triumph Powersports
Triumph Canada Powersports
Troy Lee Designs Powersports
Tucker Rocky Powersports
Two Bothers Racing Powersports
United Motors of America Powersports
US Marine Marine
V & V Marine Marine
Vactor OPE
Van Dale OPE
Van Leeuwen Powersports
Vanson Leathers Powersports
Vega Soaring Helmets Powersports
Vermeer Agricultural OPE
Vip Distributing Powersports
Vita Plate Marine
Volvo Penta *** Marine
Volvo Penta Canada Marine
V-Twin Powersports
Wacker Corp OPE
Walbro OPE
Walker Mower OPE
Walker Mower Canada OPE
Westerbeke Marine
Western Power Sports Powersports
Western Products Powersports
White Brothers Powersports
White New Idea OPE
Win Products Powersports
Wis-con OPE
Wisconsin OPE
Wiseco Powersports
Woods Equipment OPE
Wright OPE
Yamaha Canada Powersports
Yamaha Motorcycle Powersports
Yamaha OPE OPE
Yamaha Outboard Marine
Yamaha Outboard Canada Marine
Yanmar Marine
Zama OPE

Integration to Fiche

Commander interfaces to all popular EPC suppliers, so you can tag images and drop the parts directly into your Repair Order.  No re-typing of part numbers!

Commander interfaces to these EPC Systems:

  • ARI PartSmart
  • Volvo Penta
  • HLSM Electronic Parts Finder
  • Honda iN
  • Parts Manager Pro – Snap On
  • Arctic Cat Parts Pro
  • Mercury Marine Midas
  • BMW ETK

Integration to Fiche

 

Flat Rate Labor Guide

 

Flat Rate Labor Guide

This Motorcycle, ATV, Personal Watercraft and Scooter labor guide from SMP covers a staggering 25,000 ATV’s, Motorcycles, Scooters, Side by Sides, Snowmobiles, Generators, Personal Water Craft and Boats.

  •  3 million different labor operations tell how long it will take to do everything from complete engine overhauls to minor repairs.
  •  Provides warranty labor codes, trouble codes, recommended service intervals for metric & HD
  • Technical specifications database covers 750,000 different tightening torques and fluid levels
  • Integrated Flat Rate guide permits automatically inserting the typed labor operation into Commander – No re-typing long labor descriptions or calculating how much to charge !

more . . . . Flat Rate Guide

This web based application has years ranging from 1968 through 2014 from manufacturers such as Aprilia, Arctic Cat, BMW, Gilera, Harley Davidson, Honda, Husqvarna, Indian, Moto Guzzi, Yamaha, Kawasaki, Suzuki, Triumph, Polaris and Victory.

Common Jobs

The Common Jobs feature of SMP gives you quick access to parts required, fluid levels and tightening torques required for all of the most common jobs performed in your shop.  Just enter year/make/model to access this database.  Use it for jobs like oil changes and tire changes and know exactly the time and parts required to get your mechanic out of the computer screen and back to wrenching where he makes you money.

  • Extensive Tech Specification Database
  • Covers over 750,000 different tightening torques and fluid levels

Common Jobs

 

Service Scheduler

 

Service Scheduler

Use the service scheduler by first selecting year/make/model.  Then choose mile or months interval.  The scheduler will created a list of all services due now including skipped services that should have been done, but were not.  The list can be printed, discussed with the customer and the service work to be done today can easily be decided upon.  Declined services can also be printed for the customer to sign off.

  • Extensive Database of services and intervals based on manufacturers recommendations
  • Prints a concise list of recommended services based on either months or mileage
  • Gives customer the opportunity to accept or decline the recommended services
  • Produces an orderly path to deciding what services to be done on this visit
  • Documents declined services should there be any question in the future