Repair Orders

The Commander RO program gives you precise control over key information: R.O. service history, parts special orders, labor times by technician and even a breakdown by Task for the various Jobs contained in your RO.   Commander gives you easy access to all this information when you need it.  The result is a more profitable and efficient service department.

Create Precise Powersports Repair Orders

  • Create and track estimates of repairs and orders.
  • Assign several mechanics to a single job
  • Create multiple labor rates for various repairs or technicians.
  • Has “Duplicate RO” function to copy that prior long, detailed RO assign it to today’s job for a customer who is doing the same or similar repairs.  Big time-saver!
  • Generate and track warranty claims.
  • Print and submit reports to OEM for warranty information.

more . . . . repair orders

Measure Productivity

  • Track the exact time a mechanic works on a job then compare it to what is actually invoiced.
  • Review status reports of all current ROs and estimates.
  • Keep your mechanics busy by managing your service schedule.

Improve Workflow

  • Uses standard labor codes to quickly create accurate ROs.
  • Automatically orders parts not in stock by pushing non-stock items to the PO pad
  • Emails customer quotes and RO copies directly from Commander.
  • Integrates your merchant credit card processing directly in Commander.
  • Can search and locate parts used on any RO by number, partial number, description, UPC, vendor number or alternate part number
  • Can attach multiple photos to any repaired unit documenting damage or required service work
  • Generates profitability reports and variable reports.

The Commander RO eliminates unnecessary data entry and the problem of messy handwritten repair orders.  With minimal effort, you can print estimates and write repair orders containing all the pertinent information about that customer and unit being serviced.

You can also take advantage of available electronic microfiche to help complete the repairs.  Commander interfaces to popular electronic microfiche programs, too!  This allows you to create a pick list and transfer it directly onto a repair order, making it possible to create an R.O. without ever having to type a part number!

When items need to be special ordered for a repair, you can create purchase orders with just a few clicks of your mouse.  That’s because every part number you could potentially use for a repair, is already stored in your system.   When you “post” a repair order, all the required parts not currently in stock for that job are moved to the “P.O. Pad” for ordering at the end of the day.

Commander Software gives you the controls you need to effectively manage your service department.  Access to information about customers, units and parts, allows your service techs to work faster and focus their attention back to service and repair.

Repair Orders

 

Price, Cross Ref, Locate

 

Price, Cross Ref, Locate

Web-based price updates keep all your parts price current.  The Cross Reference feature provides other items that will work with comparative pricing. Finally, the Warehouse Locator will tell you which vendor facility stocks the items and shows availability.

Accurate, Complete and Automatic

  •  Database contains price books for over 600 vendors updated via the internet
  •  Cross Reference between vendors included to suggest alternate parts that will work for this repair.
  • Even shows comparative parts pricing between many vendors
  • Warehouse Locator for some vendors even shows vendor inventory from inside the RO making it easy to project parts availability while working your RO.
  • This enables you to “work” out of your vendor’s inventory – easily projecting ship dates and availability

more . . . . parts pricing

Parts prices are always changing!  For example, one aftermarket vendor, Parts Unlimited, alone has 132,002 part numbers in their catalog.  What if you sell parts from Parts Unlimited, Tucker Rocky, Western Powersports,  Lockhart Phillips, Honda, Yamaha, Kawasaki, Suzuki, Polaris, Bombardier and KTM (to name a few)?  We’re talking about 1.5 million part numbers (1,469,642 to be exact).  These are part numbers and prices that are changing continually.  If you ignore these changes, you’re going to be selling parts at prices that are too low.  This is a BIG profit leak!

It IS possible to price parts one at a time by going to the vendor’s web site or thumbing through their parts directory.  But who is going to get the assignment?  Will it be you (the owner), or the parts manager, or maybe the service manager or the bookkeeper or a counter person, perhaps?  Who in your shop has time to keep this huge quantity of part numbers updated?

Most likely, no one wants the job.  BUT . . . keeping prices current is our specialty here at MIC Systems!  We have a whole department that works hard to collect, compile, convert and distribute this valuable Parts Pricing.  Our staff then converts it into a format that will load right into our Commander software.  We supply you with Parts Pricing and Updates for over 600 vendors and distributors.  We can even do “one off” customized price files for your own important or local short-line vendors.

common price files - all industries

Company NameIndustry
A & M MarineMarine
AcerbisPowersports
Advantage PerformancePowersports
Ag-ChemOPE
Agco (ALL LINES)OPE
American Yard Prod.OPE
American Yard Prod. – CanadaOPE
ApriliaPowersports
Arctic CatPowersports
Arctic Cat CanadaPowersports
AriensOPE
Ariens – CanadaOPE
Arlen Ness MotorcyclePowersports
Automatic DistributorsPowersports
AXOPowersports
Barclay MarineMarine
BaylinerMarine
Beacon MarineMarine
Bell HelmetPowersports
Bell IndustriesPowersports
Bell SportsPowersports
BenrockMarine
Big Bike PartsPowersports
Billy GoatOPE
BMW MotorcyclePowersports
Bombardier (All Bombardier Line)Powersports
BowmanMarine
Briggs & StrattonOPE
Briggs & Stratton – CanadaOPE
Briggs & Stratton Power ProductsOPE
BuntonOPE
Bush HogOPE
CagivaPowersports
Cannondale MotorsportsPowersports
CastlePowersports
ChampionOPE
Cheyenne SupplyPowersports
Coast DistributionMarine
Competition ProductsPowersports
Cub CadetOPE
Custom ChromePowersports
Dana (Foote)OPE
Detroit DieselMarine
DevilbissOPE
Diversified ProductsMarine
Dixie ChoppersPowersports
Dixie International – Cycle ExpertsPowersports
DixonOPE
Donovan MarineMarine
DucatiPowersports
Easy RidersPowersports
EchoOPE
Echo CanadaOPE
Elgin SweeperOPE
Ellett BrothersMarine
EncoreOPE
E-TonOPE
E-tonPowersports
EverRidePowersports
Evinrude & JohnsonMarine
Evinrude & Johnson CanadaMarine
EVS SportsPowersports
ExmarkOPE
Exmark – CanadaOPE
E-Z GoOPE
F.D. KeesOPE
Fasco FastenersMarine
Ferris IndustriesOPE
FMCOPE
Four Winns MarineMarine
Fox MarineMarine
Fox RacingPowersports
Fox Racing CanadaPowersports
FreemanOPE
Fulmer HelmetPowersports
Garden WayOPE
Garden Way – CanadaOPE
Garden-WestcottPowersports
GatesOPE
GehlOPE
GeneracOPE
GrasshopperOPE
GravelyOPE
Gravely – CanadaOPE
Great DaneOPE
Hair GlovePowersports
Hannay’sMarine
Hap JonesPowersports
Harley DavidsonPowersports
Helmet HousePowersports
HerschelOPE
HesstonOPE
HomeliteOPE
Honda MotorcyclePowersports
Honda Motorcycle – CanadaPowersports
Honda Outdoor PowerPowersports
Honda Personal Water CraftMarine
Honda Power EquipmentOPE
Honda Power Equipment – CanadaOPE
Hot ProductsOPE
Houston MarineMarine
HusqvarnaOPE
Husqvarna-CanadaOPE
Hustler Turf EquipmentOPE
Hydro GearOPE
Hyundai Heavy EquipmentOPE
IngersollOPE
J & D WalterPowersports
Jim’s USAPowersports
J-MarMarine
John DeereOPE
John Deere-CanadaOPE
J-StarOPE
Kawasaki CanadaPowersports
Kawasaki EngineOPE
Kawasaki MotorcyclePowersports
Kawasaki Power Equipment (OPE)OPE
Kellog MarineMarine
KimpexPowersports
Kimpex CanadaPowersports
KK MotorcyclePowersports
Klim USAPowersports
KohlerOPE
Kohler-CanadaOPE
KTMPowersports
Kubota EngineOPE
Kubota TractorOPE
Kuhn Farm MachineryOPE
KuryakynPowersports
Kymco USAPowersports
L & K SupplyPowersports
L & L MarineMarine
Land & SeaMarine
Little WonderOPE
Livorsi MarineMarine
LlewellynMarine
Lockhart PhillipsPowersports
Lorenz & JonesMarine
LVPMarine
MacDonOPE
MakitaOPE
MancoOPE
Manset MarineMarine
Marine WholesaleMarine
Marshall DistributingPowersports
Martin WheelsOPE
Marysville MarineMarine
MC AdvantagePowersports
Mc DurmonMarine
McDonald ATVOPE
MedartMarine
Mercury CanadaMarine
Mercury MarineMarine
Mercury wout Class CodeMarine
Mesco Marine Equip.Marine
Michigan WheelsOPE
Mid South MarineMarine
Mid USAPowersports
MidwestPowersports
Midwest – FastenerPowersports
MorganMarine
Moto GuzziPowersports
Motovan CanadaPowersports
MTAPowersports
MTDOPE
MTD CanadaOPE
Murray CanadaOPE
Murray JacksonOPE
Murray LawrencburgOPE
MustangPowersports
New HollandOPE
New Holland – CanadaOPE
NGKOPE
NicholsPowersports
Nissan-TohatsuMarine
NivelOPE
One IndustriesPowersports
O’NealPowersports
OregonOPE
Oregon OPE (Silver Streak)OPE
Outboard JetsMarine
Parts CanadaPowersports
Parts UnlimitedPowersports
Performance MachinePowersports
Perkin DieselMarine
PleasureCraft MarineMarine
PolarisPowersports
Polaris CanadaPowersports
Port SupplyMarine
Poulan WeedeaterOPE
Power LawnmowerOPE
Prime LineOPE
Ransoms AmericaOPE
Red MaxOPE
RobinOPE
RomahaPowersports
RotaryOPE
RyobiOPE
S&S CyclePowersports
San Diego Marine ExchangeMarine
SantiagoOPE
ScagOPE
SeaDoo CanadaPowersports
SeaDoo USA – ATVPowersports
ShindaiwaOPE
Sierra MarineMarine
Silo-MaticOPE
Simplicity ServiceOPE
Simplicity-CanadaOPE
SkiDoo CanadaPowersports
SkiDoo USA – ATVPowersports
SnapperOPE
Southern MarineMarine
Southern MotorcyclePowersports
Sprocket SpecialistPowersports
Standard Cycle PartsPowersports
StensOPE
Stihl – Blue Mtn. Equip.OPE
Stihl – Bryan EquipmentOPE
Stihl – CradersOPE
Stihl – IntermountainOPE
Stihl – Limited – CanadaOPE
Stihl – Mid AtlanticOPE
Stihl – MidwestOPE
Stihl – Mississippi ValleyOPE
Stihl – MondakOPE
Stihl – NortheastOPE
Stihl – NorthwestOPE
Stihl – PacificOPE
Stihl – SoutheastOPE
Stihl – SouthwestOPE
SullivanPowersports
Suzuki MotorcyclePowersports
Suzuki OutboardMarine
Suzuki Retail PricingPowersports
Svendson’s MarineMarine
Sykes PickavantOPE
TanakaOPE
TargaPowersports
TarverOPE
Tec DistributingPowersports
TecumsehOPE
Tecumseh – CanadaOPE
TextronOPE
TildenOPE
TillotsonOPE
Tilton EquipmentOPE
TiscoOPE
Toro CanadaOPE
Toro LawnboyOPE
Toro WheelhorseOPE
TriumphPowersports
Triumph CanadaPowersports
Troy Lee DesignsPowersports
Tucker RockyPowersports
Two Bothers RacingPowersports
United Motors of AmericaPowersports
US MarineMarine
V & V MarineMarine
VactorOPE
Van DaleOPE
Van LeeuwenPowersports
Vanson LeathersPowersports
Vega Soaring HelmetsPowersports
Vermeer AgriculturalOPE
Vip DistributingPowersports
Vita PlateMarine
Volvo Penta ***Marine
Volvo Penta CanadaMarine
V-TwinPowersports
Wacker CorpOPE
WalbroOPE
Walker MowerOPE
Walker Mower CanadaOPE
WesterbekeMarine
Western Power SportsPowersports
Western ProductsPowersports
White BrothersPowersports
White New IdeaOPE
Win ProductsPowersports
Wis-conOPE
WisconsinOPE
WisecoPowersports
Woods EquipmentOPE
WrightOPE
Yamaha CanadaPowersports
Yamaha MotorcyclePowersports
Yamaha OPEOPE
Yamaha OutboardMarine
Yamaha Outboard CanadaMarine
YanmarMarine
ZamaOPE

Integration to Fiche

Commander interfaces to all popular EPC suppliers, so you can tag images and drop the parts directly into your Repair Order.  No re-typing of part numbers!

Commander interfaces to these EPC Systems:

  • ARI PartSmart
  • Volvo Penta
  • HLSM Electronic Parts Finder
  • Honda iN
  • Parts Manager Pro – Snap On
  • Arctic Cat Parts Pro
  • Mercury Marine Midas
  • BMW ETK

Integration to Fiche

 

Flat Rate Labor Guide

 

Flat Rate Labor Guide

This Motorcycle, ATV, Personal Watercraft and Scooter labor guide from SMP covers a staggering 25,000 ATV’s, Motorcycles, Scooters, Side by Sides, Snowmobiles, Generators, Personal Water Craft and Boats.

  •  3 million different labor operations tell how long it will take to do everything from complete engine overhauls to minor repairs.
  •  Provides warranty labor codes, trouble codes, recommended service intervals for metric & HD
  • Technical specifications database covers 750,000 different tightening torques and fluid levels
  • Integrated Flat Rate guide permits automatically inserting the typed labor operation into Commander – No re-typing long labor descriptions or calculating how much to charge !

more . . . . Flat Rate Guide

This web based application has years ranging from 1968 through 2014 from manufacturers such as Aprilia, Arctic Cat, BMW, Gilera, Harley Davidson, Honda, Husqvarna, Indian, Moto Guzzi, Yamaha, Kawasaki, Suzuki, Triumph, Polaris and Victory.

Common Jobs

The Common Jobs feature of SMP gives you quick access to parts required, fluid levels and tightening torques required for all of the most common jobs performed in your shop.  Just enter year/make/model to access this database.  Use it for jobs like oil changes and tire changes and know exactly the time and parts required to get your mechanic out of the computer screen and back to wrenching where he makes you money.

  • Extensive Tech Specification Database
  • Covers over 750,000 different tightening torques and fluid levels

Common Jobs

 

Service Scheduler

 

Service Scheduler

Use the service scheduler by first selecting year/make/model.  Then choose mile or months interval.  The scheduler will created a list of all services due now including skipped services that should have been done, but were not.  The list can be printed, discussed with the customer and the service work to be done today can easily be decided upon.  Declined services can also be printed for the customer to sign off.

  • Extensive Database of services and intervals based on manufacturers recommendations
  • Prints a concise list of recommended services based on either months or mileage
  • Gives customer the opportunity to accept or decline the recommended services
  • Produces an orderly path to deciding what services to be done on this visit
  • Documents declined services should there be any question in the future