Repair Orders

Commander’s repair order program has an exclusive integration to a flat rate labor guide that includes Harley and all the metric vendors.  No more guessing at how many hours it takes to do a repair!

The RO program tracks service history and labor times by technician.  Even provides a a Task breakdown/subtotal for the various Jobs on your repair order.   And it can even automatically send electronic parts special orders direct to your vendors.

Commander gives you easy access to all this information when you need it.  The result is a more profitable and efficient service department.

Create Precise Powersports Repair Orders

  • Create and track estimates of repairs and orders.
  • Assign several mechanics to a single job
  • Create multiple labor rates for various repairs or technicians.
  • Has “Duplicate RO” function to copy that prior long, detailed RO assign it to today’s job for a customer who is doing the same or similar repairs.  Big time-saver!
  • Generate and track warranty claims.

Repair Orders

Price, Cross Ref. & Locate

Price, Cross Ref, Locate


Web-based price updates keep all your parts price current.  That includes Drag, Biker’s Choice, V-Twin, Midwest, Kuryakin, S&S and many others.  Our unique Cross Reference feature show which other suppliers have the same part and even gives you comparative pricing!   Finally, a Warehouse Locator will tell you which vendor facility stocks the items and shows availability.

Accurate, Complete and Automatic

  •  Database contains price books for over 600 vendors updated via the internet
  •  Cross Reference between vendors included to suggest alternate parts that will work for this repair.
  • Even shows comparative parts pricing between many vendors
  • Warehouse Locator for some vendors even shows vendor inventory from inside the RO making it easy to project parts availability while working your RO.
  • This enables you to “work” out of your vendor’s inventory – easily projecting ship dates and availability

Integration to Fiche

Commander interfaces with HLSM, the EPC catalog vendor providing images and part numbers for all the bikes you work on – both Harley and metric.  This permits you to tag images and drop the parts directly into your Repair Order.  No re-typing of part numbers!

Commander interfaces to these other EPC Systems too:

  • ARI PartSmart
  • Volvo Penta
  • HLSM Electronic Parts Finder
  • Honda iN
  • Parts Manager Pro – Snap On
  • Arctic Cat Parts Pro
  • Mercury Marine Midas

Fiche Integration Video

Flat Rate Video

Flat Rate Labor Guide


This flat rate labor guide from SMP covers Harley and the metrics – a staggering 25,000 Motorcycles, ATV’s, Scooters, Side by Sides, Snowmobiles, Generators, Personal Water Craft and Boats.

  •  3 million different labor operations provides you with the time it takes to do everything from minor repairs to complete engine overhauls .
  •  Even warranty labor codes and trouble codes and recommended service intervals for metric & Harley
  • Technical specifications database covers 750,000 different tightening torques and fluid levels
  • Integrated Flat Rate guide permits automatically inserting the typed labor operation into Commander – No re-typing long labor descriptions or calculating how much to charge !

Common Jobs


The Common Jobs feature of SMP gives you quick access to parts required, fluid levels and tightening torques required for all of the most common jobs performed in your shop.  Just enter year/make/model to access this database.  Use it for jobs like oil changes and tire changes and know exactly the time and parts required to get your mechanic out of the computer screen and back to wrenching where he makes you money.

  • Extensive Tech Specification Database
  • Covers over 750,000 different tightening torques and fluid levels

Common Jobs

Service Scheduler

Service Scheduler


After selecting year/make/model, the scheduler lists all services due now, either by mileage or months, including skipped services that should have been done, but were not. It’s then easy to print the list and talk it over with your customer.  Makes it simple to decide on the service work to be done today.  Any services the customer declines can also be printed for customer sign off.

  • Extensive Database of services and intervals based on manufacturers recommendations
  • Can print a concise list of recommended services by either months or mileage
  • Gives customer the opportunity to accept or decline the recommended services
  • Produces an orderly path to deciding what services to be done on this visit
  • Documents declined services should there be any question in the future